Ordering Information

All custom orders must meet the minimum order requirement. Generally, 10 pieces per design, per size, per color scheme. For add-ons and small orders a charge of $250 will apply. Quick Ship items do not apply.

After receiving your order, a copy of the estimate/invoice will be sent to you to verify the accuracy and details of your order. At that time, all applicable changes or revisions should be made. Once the order is verified, a signed copy should be sent back. We will begin production once we have a confirmed order. Malibu Ceramic Works is not responsible for final quantities ordered. Please consult your tile contractor.

There are many variables that affect the price of our tile, including material prices, supply, labor, and quantities. We are committed to providing our customers with the most affordable product and maintaining a relatively stable pricing scheme. However, we reserve the right to change prices, terms and conditions of sale without advanced notice. These changes do not include jobs already bid or quoted.

A 50% non-refundable deposit is required for all orders to begin production. The balance is due prior to shipment. For payments via credit card, we accept Visa and Mastercard. All payments must be made by check for orders over $5,000. Full payment is required in advance for all strike-offs ($35 each) and orders under $500.

Production will not begin before we have a signed sales order form/invoice and a 50% deposit. Once these are received your order will be processed and our production team will begin preliminary work. Most standard orders will be shipped within a 4 to 6 week period. Some orders, depending on complexity and size, may take longer.

If our 4 to 6 week lead time does not meet your requirements and you must have the tile sooner, a rush charge may be added to expedite your order.

Because we are a custom tile manufacturer and produce client specific products without inventory, we are unable to accept cancellations after production has begun. Please be advised that all deposits are non-refundable.

We ship all over the world, and because of the nature of our custom orders it is impossible to determine the exact cost for shipping your order. We strive to provide our customers with the safest and most affordable means in all shipping areas. Delivery is not included in the price of the tile; all shipping charges are the responsibility of the customer and must be prepaid or billed to the purchaser’s own shipping account. Final shipping costs can only be determined when your order is packaged and ready to go.

All products leave our factory in good condition and are properly packaged. We ship all orders F.O.B. Malibu Ceramic Works. All claims for damaged or broken merchandise must be made through your carrier. If shipping was arranged through our carrier, claims must be made to Malibu Ceramic Works within 5 days.

All claims regarding your order pertaining to color, design, quality, or quantity must be resolved prior to installation. All claims for product returns must be made in writing within 5 days of receipt. Returns must be made in original packaging. Freight is the responsibility of the customer. No claims will be accepted for any reason after installation.

Malibu Ceramic Works does not store customer orders. When production is complete, customers are required to pay in full and provide shipping arrangements. A storage fee of 1.5% per month will be added for up to 3 months. After the initial 3 month period the items will be disposed of in a way we deem necessary.